Category: SMB Tips & Tricks
Five Ways Your Restaurant POS Can Create Happy Customers and Drive Repeat Sales
This post was shared by our friends at Upserve POS – a restaurant management platform built by restauranteurs. Many new restaurant owners make the mistake of focusing too much on...
8 Restaurant Management Books to Learn from the Experts and Book Your Business Solid
Owning a restaurant is lovely, but restaurant management can get overwhelming. According to Perry Group, 70% of restaurants that make it past their first year close down within three to...
Checklist: 6 Ways to Use Online Engagement to Deliver A Great Customer Experience for F&B
Your customers are online – you should be too Just like F&B businesses can take on many different forms and styles, there is no single solution to online engagement for...
When Loyalty Programs Fail: 6 Pitfalls For You To Avoid (With Examples and Lessons)
Avoid the banana peel of common loyalty program pitfalls Harvard Business Review says that businesses find it 5 to 25 times harder to get a new customer than to keep an existing one....
The Anatomy of a Review: What F&B Customers Focus On
Reviews reveal what your customers see; often, the little details you’ve missed Word of mouth marketing has gone digital.These days, online customer reviews work the same way as in-person word...
Perk Me Up: How Dunkin’ Donuts Loyalty Program brews fresh loyalty with DD Perks Rewards
Dunkin Donuts loyalty program, DD Perks, is brewing up a storm. In less than three years, DD Perks Rewards has signed up 7.5 million members, slightly larger than the population...
3 Ways to Deliver a Fine Dining Experience at your Restaurant or Cafe
A fine dining experience is about more than just the food on the plate. A well-established restaurant is a destination in itself. It’s an attractive dining proposition, even inspirational. Fine dining...
Customer Advocacy: Three Ways to Get Customers Talking About You
In the age of online reviews and social media, many F&B owners are left wondering how they can stand out from the crowd and build a loyal customer base. Customer...
Stay True To Yourself: How Park Bench Deli Made Their Mark
Big, bold and beautiful. It’s not just how the gourmet sandwiches are like at Park Bench Deli, but the founders too, which was where the entire operation started. Focusing...
How 3D Nails Runs Their Successful Social Campaign
The competition in Singapore is definitely steep for many businesses which includes nails salons. We interviewed Janet from 3D Nails, as featured in our writeup, Nail Salons in Singapore that are...