Category: SMB Tips & Tricks

How Shukuu Izakaya Uses “Educational Selling” To Grow Its Business

Sake, the Japanese rice wine, is Luis’s idea of a great drink. Sake is hugely popular in Japan, but not commonly drunk overseas, as people default to more familiar alcohol...

/ January 3, 2018

How To Optimize Your Checkout Counter To Get More Sales

Your checkout counter is probably one of the most valuable piece of real estate in your store. Think about it: What’s the mindset of your customers who are at your...

/ December 27, 2017

The “Menu Test”: How Beriwell Creates New Dishes That Customers Love

Can you stuff yourself silly with ice cream… and still improve your health and boost your immune system? Apparently, you can. Dashanta (Dash for short), the founder of Beriwell, has...

/ December 20, 2017

Hyde & Co: How To Reinvent Your Restaurant To Capture New Audiences And Grow Your Business

Dr Jekyll and Mr. Hyde. First published in 1886, it is a classic novel about a London lawyer who investigates strange occurrences between his friend, Dr Henry Jekyll and the...

/ December 14, 2017

How Relentless Customer Obsession Helped A Poke Theory Grow Its Business

At 24 and 26 respectively, Joey and Vannessa are as young as the waiters and waitresses they employ. Yet, they are already owners of 2 successful restaurants – A Poke...

/ November 22, 2017

Timothy Ong: The Palmary’s Founder Shares The Story Behind The “Most Humbling Phase” In His Life

Tim was the classic “Singaporean ah beng” story. He skipped school, smoked, skated, and had poor grades. At a young age, he was already condemned to be someone who will...

/ November 15, 2017

How Katto Grew Their Business By Listening To Their Customers

The age 27 is not an age you typically associate with owning a restaurant. Yet, Gabriel Liong, together with his brother Mathieu, are the proud owners of Katto, a poke-bowl...

/ November 6, 2017

How To Compete With Starbucks

A question that’s always interesting to ask people who run or manage cafes: how do you compete with Starbucks? This is a question that’s been tackled several times. Here are...

/ October 26, 2017

8 Simple Tips to Effective Employee Cross-Training

What happens when you get an unexpected influx of customers? A well-trained team will knuckle-up, chin down, and attack with everything they have to see you through the rush whether...

/ October 24, 2017

How To Get Yelp Reviews: 11 Things To Do

Being a restaurant owner with an online presence, you understand the importance of online reviews quite well especially if it is on Yelp. Yelp allows the loyal reviewers to spread...

/ October 16, 2017