Category: SMB Tips & Tricks

How Katto Grew Their Business By Listening To Their Customers

The age 27 is not an age you typically associate with owning a restaurant. Yet, Gabriel Liong, together with his brother Mathieu, are the proud owners of Katto, a poke-bowl...

/ November 6, 2017

How To Compete With Starbucks

A question that’s always interesting to ask people who run or manage cafes: how do you compete with Starbucks? This is a question that’s been tackled several times. Here are...

/ October 26, 2017

8 Simple Tips to Effective Employee Cross-Training

What happens when you get an unexpected influx of customers? A well-trained team will knuckle-up, chin down, and attack with everything they have to see you through the rush whether...

/ October 24, 2017

How To Get Yelp Reviews: 11 Things To Do

Being a restaurant owner with an online presence, you understand the importance of online reviews quite well especially if it is on Yelp. Yelp allows the loyal reviewers to spread...

/ October 16, 2017

12 Secrets of The Most Successful Coffeeshops

Here’s a popular question on Quora: What’s the secret to a successful coffeeshop? There’s a great answer by Peter Baskerville, which we’ve reproduced here with some light editing: 1.Consistently serving...

/ October 10, 2017
Coffee Bean Store

How Coffee Bean & Tea Leaf Used Millennial Marketing to Build a $500M Franchise

There are a lot of coffee shops in this world. In spite of this fact, Coffee Bean & Tea Leaf (CB&TL) has managed to dominate the industry. The brand is...

/ October 5, 2017

The Importance Of Acting On Customer Feedback

Customer feedback is critical to any business. After all, a business only exists because it’s solving a problem for its customers. So keeping customers happy and satisfied is at the...

/ October 1, 2017

Stop Ecommerce From Stealing Your Customers

The giant has arrived. Amazon is now in Singapore. The online retail behemoth launched its “Prime Now” service here on July 26th. This is Amazon’s first foray into Southeast Asia,...

/ September 26, 2017

19 Instagram Marketing Experts Share Their Insights on How To Grow Your Following From 0 – 10K In 30 Days

Let me guess: You have followed all the best tips found on the Interwebz. You create fresh content daily. You use the right hashtags. You post 3 times a day....

/ September 17, 2017

5 Ideas For Marketing Your Small Business

So you’re running a small business. You did the planning, you’ve set up shop, customers have been coming in. It’s been challenging but fulfilling. And now you’ve gotten to a sort...

/ July 31, 2017