How Relentless Customer Obsession Helped A Poke Theory Grow Its Business

At 24 and 26 respectively, Joey and Vannessa are as young as the waiters and waitresses they employ. Yet, they are already owners of 2 successful restaurants – A Poke...

/ November 22, 2017

Timothy Ong: The Palmary’s Founder Shares The Story Behind The “Most Humbling Phase” In His Life

Tim was the classic “Singaporean ah beng” story. He skipped school, smoked, skated, and had poor grades. At a young age, he was already condemned to be someone who will...

/ November 15, 2017

Thinking Of Printing Loyalty Cards? 3 Reasons Why You Should Reconsider

Are you looking to print loyalty cards? Maybe your customers have been badgering you for a loyalty program. Or maybe you’re just thinking it would be a nice way to...

/ November 10, 2017

How Katto Grew Their Business By Listening To Their Customers

The age 27 is not an age you typically associate with owning a restaurant. Yet, Gabriel Liong, together with his brother Mathieu, are the proud owners of Katto, a poke-bowl...

/ November 6, 2017

How To Choose Your Loyalty Rewards: Suggestions And Best Practices

So, your customers have been asking about your loyalty program, and you’re thinking of setting one up. Problem is, you’re not quite sure what the loyalty reward should be. How...

/ November 2, 2017

Merchant Spotlight: Mission Juice

Mission Juice is a modern cold-press juice store in sunny Singapore, located at 12 Gopeng Street #01-29, along Anson Road at Tanjong Pagar. Their juices have been featured in articles...

/ October 27, 2017

How To Compete With Starbucks

A question that’s always interesting to ask people who run or manage cafes: how do you compete with Starbucks? This is a question that’s been tackled several times. Here are...

/ October 26, 2017

Merchant Spotlight: Matchaya

Matchaya is a Japanese confectionery and tea outlet in Singapore. They have two locations, one at Icon Village on Gopeng Street, and another at The Cathay. They also do popup...

/ October 26, 2017

8 Simple Tips to Effective Employee Cross-Training

What happens when you get an unexpected influx of customers? A well-trained team will knuckle-up, chin down, and attack with everything they have to see you through the rush whether...

/ October 24, 2017

Merchant Spotlight: Artistry Cafe

Artistry is a popular cafe and art gallery in central Singapore, at 17 Jalan Pinang in the Bugis area. It was launched in 2012 by co-founders Prashant and Marcel. They...

/ October 20, 2017