Retail - Cannabis Dispensary | Canada | 1 Outlets
Fiddler's Green Walpole is a cannabis dispensary on Walpole Island in Ontario, Canada. Fiddler's Green offers a variety of cannabis and cannabinoid products, including CBD coffee and THC-infused soda pop.
Cannabis use is legal in Canada for medicinal and recreational purposes. Fiddler's Green faced competition from other cannabis dispensaries in the area.
On top of that, Fiddler's Green also faced competition from eCommerce. Online sales of cannabis were restricted to the government-owned retailer. Fiddler's Green needed to offer a great in-store experience in order to retain its customers.
Fiddler's Green set up their loyalty program in August 2019. Customers could redeem five stamps for a 10% discount or a free gram of product.
In just a few months, the loyalty program had become extremely popular with customers:
According to staff, CandyBar has been extremely well-received with customers, some of whom became loyal regulars.
CandyBar has also helped Fiddler's Green staff start conversations with repeat customers as well.