How do you find out how well your restaurant is doing? Some hands-on owners swear by being on the ground to oversee the day-to-day operations. Others simply have no time for that.
This is where online user-generated restaurant reviews are useful.
Like voluntary quality reports that come straight from the horse’s mouth, these reviews help keep the standards of your restaurant in check, while highlighting what your customers want (or are looking for).
Here’s the ultimate list of restaurant review sites, categorised by country, that you can monitor for your business. (Alternatively, you can also hit Cmd + F, or Ctrl + F to look for the country you’re in!)
28 Restaurant Review Sites You Should Stalk To Find Out What Your Customers Are Saying
Available In: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Italy, Japan, Malaysia, Mexico, New Zealand, Norway, Philippines, Poland, Portugal, Ireland, Singapore, Spain, Sweden, Switzerland, Taiwan, Netherlands, Turkey, United Kingdom, USA
Arguably the most popular platform for user reviews of restaurants around the world, Yelp stands out for its function to search within the reviews of a specific joint. What’s more, you can easily send a private message to each commenter – an option that appears when you hover over the write-up itself, and is especially useful in situations where damage control is necessary.
Available In: Every Country
Another go-to site for crowd-sourced restaurant reviews is TripAdvisor. A travel-booking and price comparison portal that operates internationally, it also allows users to write hotel reviews and participate in community forums.
Available In: USA, Belgium, Brazil, Canada, Chile, Finland, France, Germany, UK, Hungary, Indonesia, Japan, Mexico, Netherlands, Philippines, Russia, Singapore, Spain, Thailand, Turkey
While Foursquare serves primarily as a discovery app for those who are clueless about where to go or what to eat in a city, it also features customer reviews of various businesses (including restaurants) that are useful to monitor.
Available In: Everywhere
Anytime someone searches for a restaurant on Google, one of the first things they’ll see is a bar with all the information they need, from its location to its opening hours to its Google star ratings, which come with a batch of Google reviews.
Available In: Everywhere
Similarly, this social media staple allows restaurants to add a “Reviews” section on their Facebook page, on which users can leave their impressions. Though these sites weren’t created specifically for reviews, Google and Facebook are nonetheless great resources for tracking how you’re faring with your customers.
Available In: USA, Japan, Germany, Spain, Mexico, Canada, Hong Kong, Ireland, Singapore, Netherlands, UK, Australia, UAE, Thailand, Italty
A California-based site for online restaurant reservations, OpenTable focuses on fine dining spots, and is available in almost every country in the world. While the star ratings feature prominently on a restaurant’s page, the more detailed reviews are found at the bottom.
Available In: Australia, Austria, Germany, Finland, Hong Kong, Italy, Luxembourg, Netherlands, Switzerland, Singapore, Turkey, United Kingdom
Another website for reserving dining spots, Quandoo indicates a restaurant’s ratings right at the top, and specifies its food quality, price, atmosphere, service standard, as well as noise level and waiting time, based on user reviews.
Available In: Australia, Brazil, Canada, Chile, Czech Republic, India, Indonesia, Ireland, Italy, Lebanon, Malaysia, New Zealand, Philippines, Poland, Portugal, Qatar, Singapore, Slovakia, South Africa, Sri Lanka, Turkey, UAE, UK, USA
Zomato started as restaurant-finding website in India, but is now available across 24 major countries. As usual, the eateries are searchable by location and name, and include user-generated reviews (both written and rated).
Available In: UK, India, Mexico, Singapore, USA, Australia, Indonesia, New Zealand, South Korea, Vietnam, China, Japan, Philippines, Taiwan, Hong Kong, Malaysia, Russia, Thailand
Most of us know it as a travel platform that compares air ticket and accommodation prices, but did you know Skyscanner includes featured restaurants and member reviews of them? It’s a little difficult to get to the reviews, but a quick Google search of your restaurant on Skyscanner does the trick. There, you’ll find not just reviews by individual users, but also how popular you are with foodies, adventure travellers, outdoor enthusiasts, and family travellers.
10. Happy Cow
Available In: Everywhere
Happy Cow is an online platform dedicated to vegans and vegetarians worldwide. If your restaurant serves vegan, vegetarian or all-around healthy dishes, this is a good place to see just how happy your diners are.
Available In: Australia, Cambodia, Israel, New Zealand, Hungary, Italy, Belgium, Switzerland, UAE, Indonesia, Singapore, Nepal, Japan, Argentina, Thailand, Taiwan, Czech Republic, Spain, Sweden, South Africa, UK, Turkey, Canada, Netherlands, Germany, Austria, Romania, South Korea, China, Vietnam, Denmark, France, Malaysia, Chile, Hong Kong, Estonia, Norway, USA
Beanhunter specialises in coffee spots, so it mostly features cafes, coffee shops, and coffee roasters. Active in 38 countries around the globe, it prompts users to rate the coffee, atmosphere and service of a joint on a scale of 1 to 10, indicate the type of coffee they had, and write a review of their experience.
12. Find Me Gluten Free
Available In: Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Mexico, New Zealand, Portugal, Singapore, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA
As its name suggests, Find Me Gluten Free is a restaurant discovery site for gluten-free establishments. You can search for your restaurant at the top bar, and immediately find a page that’s dominated by customer reviews. The only catch is that it operates mainly in Europe and the Americas, with Hong Kong and Singapore as the only countries in Asia it’s available in.
13. Book A Table
Available In: Everywhere
A restaurant-booking portal that’s available only in the United Kingdom, Norway, Sweden, Denmark, Finland, and the Netherlands, Book A Table (like most other reservation sites) includes a review portion for each eatery, with ratings broken down into six categories – food, value, ambience, location, service, drinks.
14. The Fork
Available In: France, Italy, Switzerland, Sweden, Belgium, Denmark, Spain, Portugal, Netherlands, Brazil
The Fork is a restaurant booking website under TripAdvisor that only operates in Europe. Eateries are scored out of 10 points, and rated according to the food, service, and setting. The site also has a specific column for its reviews and those from TripAdvisor.
Available In: Netherlands, Belgium, Germany, Poland, France, Austria, Switzerland, Luxembourg, Portugal, Vietnam
Thuisbezorgd started as a food delivery company in the Netherlands, but eventually grew to include eight other countries in Europe, as well as Vietnam. It carries a different name in different countries, but the way it works (including review listings, based on the food quality and delivery) remains the same.
Available In: Hong Kong, Macau, Taiwan, Japan, Thailand, Singapore, Malaysia, Indonesia, Philippines, China
Available in 10 countries in Asia, including Singapore and Malaysia, OpenRice is an extensive dining resource that has an online food magazine, on top of its restaurant finder and reservation functions. Beyond the usual ratings and comments, OpenRice selects and highlights “featured reviews” on each restaurant as well.
Available In: Singapore, Thailand, Malaysia, Hong Kong, India, Philippines
Also a site that’s targeted towards the Asian market, Eatigo is a restaurant reservation outlet with a customer review column that operates in Singapore, Thailand, Malaysia, Hong Kong, India, and The Philippines.
Zagat is an online platform, exclusive to the United States, that collects restaurant reviews from Google. It also produces feature stories, guides to the best places to eat in each city, as well as a reservation function tied to OpenTable.
Like Zagat, Eat24 doesn’t produce its own reviews either, but is instead linked to Yelp. The US-specific site and app caters to restaurants that provide delivery or takeout services. As a food ordering outlet, it displays the menu most prominently, with a Yelp button in a corner to the right.
Like a ginormous directory for entire cities and states, Citysearch helps users find information about dining, entertainment, and shopping spots all over the country, and features reviews for each restaurant in its catalogue.
An online index for local businesses in the UK, Yell is the country’s go-to source for not just finding stores and services in a variety of sectors including F&B, but also submitting and researching user-generated reviews of those companies.
Menulog is an online food ordering website and app in Australia, where restaurants are searchable by location first. Diners rate on a scale from 1 to 10, based on the food, value and speed of the delivery, with a written comment as an optional choice.
Despite being tied to TripAdvisor, this restaurant booking platform does not feature reviews from its parent company, but allows users to leave original evaluations on the site itself.
A highly regarded food and travel authority, AGFG prioritises the opinions of the people with a dedicated user review section for each restaurant. It also highlights dining establishments that have been awarded as the Readers’ Choice, an accolade that’s given out annually.
25. Dine Here
As a near-comprehensive guide to the cafes and restaurants in Canada, Dine Here helps hungry souls find a worthy place to eat, and allows restaurateurs to monitor the reviews they leave behind.
26. Resto Canada
Resto Canada is a food discovery site that’s available in select Canadian cities, such as Montreal, Laval, Ottawa, and more. Besides restaurant reviews, users can also reserve a table, and order a delivery through the platform.
Singapore and Malaysia
The original source for food reviews written by individual diners in Singapore and Malaysia, HungryGoWhere has expanded to include reservations, takeaway orders, and an editorial arm that produces food guides and critic reviews as well.
A newcomer in the restaurant discovery scene that’s been gaining traction as a reputable source of information, Burpple focuses on getting users to review a specific dish (usually signature plates) from each restaurant.
Start Tracking Your Customers’ Feedback With These Restaurant Review Sites
With these restaurant review sites, you can easily track what your customers have been saying about your establishment, what they like and dislike, and whether your food and service have been satisfactory. The best part? You can do it from the comfort of your home!