After Q1 of 2016, Starbucks had $1.2 billion in customer funds loaded onto their plastic and mobile Starbucks cards. This is larger than the amount held by many of the smaller regional banks. They’re so big that it’s a legitimate news event when they decide to make changes to their loyalty program. What makes their loyalty program so compelling?…
Why are you running your own business? When we talk to our retailers, we find that practically all of them are in their line of work for more than just financial reasons. Several of them even quit high-paying jobs to do what they’re doing. They want to make a difference to the lives of their customers, however…
What is loyalty all about? Let’s ask an expert: As skewed as Dwight’s logic is, he did get one thing correct—that is, loyalty should be valued and pursued after. Certainly, the idea that customer acquisition is far more important than customer retention appears to be on the way out. Numerous studies, polls, and industry experts…
Boy do we have a new year goody for you! Providing a great customer experience is the key to a successful business. Now you can find out what customers think about their experience at your store even when you’re not there to ask them. With our new feedback feature, customers get prompted to give feedback every…
We’re excited to introduce a new feature which we think cashiers will love! With our new Easy Stamp Approval feature, it takes just one click for cashiers to grant a stamp: Cashiers can always grant more stamps or reject the request with the “More Stamps” button.
Howdy! Do you want to let customers know the rewards they earn can’t be combined? Or maybe that they can redeem rewards only if they come by on a Tuesday in a green dress? Well, we have just the feature for you! You can now specify terms and conditions for your reward: Get in touch with us if…
The CandyBar elves have been busy! Want to give a customer more than 4 stamps? Your wish is granted! Cashiers can now grant any number of stamps to a customer with the ‘Qty’ button: You’ll need to reload the cashier portal to see it. Enjoy!