How can you show that you’re a customer-centric business, rather than just paying lip service? [toc] Two research reports — “State of Service” and “State of the Connected Customer” — explain what customers expect when it comes to customer service. By asking 3500 service leaders, 6700 customers and buyers — analysts hoped to answer a few…
Merchant Stories: Real stories from real people – successes and struggles from the small business owner. We’ll let the story do the telling. Here’s the story of how Jay changed jobs after 17 years and rolled the dice on a board gaming business. Jay loved to work – and was good at it. Jay was…
On Instagram, you can find pictures that seem like digital paintings – too pretty to exist in real life. PoPPy Flora and Nature Studio is an artisan flower shop in the heart of Singapore that puts all Instagram pictures to shame. A natural oasis in an urban city, PoPPy is the brainchild of owner and…
Singapore is home to a plethora of ice cream joints. From Udders to Creamier to The Daily Scoop, many of these cafes are well-loved and well-established – and even homemade ice cream is not so rare any more. So how can new brands or family businesses stand out against the big names and achieve success?…
Opinions expressed by CandyBar contributors are their own; this guestpost is contributed by Fundera. Opening up a second location for your small business is an exciting but daunting task. And while your second location is an indicator of your store’s burgeoning success, it also involves a slew of logistics and upfront costs. With a little…
The best small business books turn out to be some of the best business books to read. The same principles that govern running a mom-and-pop store also apply whether you’re heading a future unicorn startup or a multinational corporation. Sure, you can read Shoe Dog, about the founding of Nike, or High Output Management, written…
Merchant Stories: Real stories from real people – successes and struggles from the small business owner. In an industry where 28% of F&B outlets close in their first year, The Wicked Garlic has survived 6 years. From a single stall in a Serangoon Gardens kopitiam, The Wicked Garlic grew to 3 full restaurants in 4…
Merchant Stories: Real stories from real people – successes and struggles from the small business owner. We’ll let the story do the telling. Here’s Ginny from Shoe Mo, and how she launched her sneaker laundry empire. Always On the Move Ginny was always on the move, never standing still. After graduating, she had 4 jobs…
Stepping into d’Good Cafe’s flagship shophouse at Holland Village, this is one of the first things you’ll see: A wall of words, detailing the inception of this humble establishment, which started as “a calling from God”. Founded by Mike Chin, an exceptionally spiritual man who took to the mountains to pray before embarking on this gastronomical…
Loyalty cards are an excellent way to encourage repeat business. While at the core, a punch card design is very basic and functional, you can get creative with your loyalty card design. A bit of creativity can actually encourage your customers to use it more. If the design stands out to them, they may remember…